Your privacy is of utmost importance to us.
WHAT IS CONSIDERED PERSONAL INFORMATION?
“Personal information” is any factual or subjective information, recorded or not, about an identifiable individual. This information can take many forms, including:
Business contact information and certain public information. For example, names, addresses and telephone numbers published in telephone directories are not considered personal information. When a person uses his or her home contact information as business contact information, we consider that the contact information provided is business information and is therefore not subject to the protection of personal information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect and process various types of personal information in the course of our business and service provision, including:
We do not knowingly collect information from children or others under the age of fourteen (14). If you are a minor under the age of fourteen (14), please do not provide us with any personal information without the express written consent of a parent or guardian.
If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to delete that information from our servers.
HOW DO YOU SHARE YOUR PERSONAL INFORMATION WITH US?
You share your personal information with us when you share your personal information with our organization when you share information on our website and social networks.
HOW MAY WE USE PERSONAL INFORMATION?
We may use personal information in any of the ways set out below, with your consent or, where applicable, on another lawful basis. In each case, we will indicate the purposes for which we use your personal information:
A. In order to provide our services and for the conduct of our business, to administer and perform our services, including to carry out our obligations arising from any agreement entered into between you and us.
B. In order to facilitate the use of our website and to ensure that the content is relevant and to ensure that the content of our website is presented in the most effective manner for you and your device.
C. For marketing development purposes to provide details of new services, information on developments in our organization and sector and invitations to seminars and events where an individual has opted to receive such information.
D. For research and development purposes (including security) – to conduct analyses to better understand our customers’ service and marketing requirements and to better understand our organization and develop our services and offerings.
E. For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the position for which they may be applying at Gendron Communication.
F. To meet our legal, regulatory or risk management obligations.
G. To prevent fraud and/or conduct other background checks that may be required at any time by applicable law, regulation and/or best practices (if false or inaccurate information is provided or fraud is detected or suspected, information may be forwarded to fraud prevention organizations and may be recorded by us or such organizations). When processing special categories of personal information, we may also rely on important public interests (crime prevention or detection) or legally founded claims.
H. To enforce our rights, to meet our legal or regulatory reporting obligations or to protect the rights of third parties.
I. To ensure we get paid – to collect payments owed to us and, where appropriate, to enforce such collections by debt collection agencies or other legal means (including legal proceedings).
WITH WHOM MAY WE SHARE PERSONAL INFORMATION?
We may share personal information with certain third parties, including the following:
If you wish third-party sites to store cookies on your hard drive to offer you targeted advertising, you can activate this option.
HOW LONG DO WE KEEP PERSONAL INFORMATION?
We will retain your personal information for a reasonably appropriate period of time to fulfill the purposes for which it was collected, including any legal, regulatory, tax, accounting or reporting requirements. We may keep your personal information longer in the event of a complaint or if we have reasonable grounds to believe that our relationship with you may be the subject of litigation. In certain circumstances, you may ask us to delete your personal information.
WHERE DO WE KEEP PERSONAL INFORMATION AND WHAT ABOUT DATA TRANSFERS OUTSIDE QUEBEC?
Gendron Communication does not transfer or trade any of its data, whether confidential or not, outside the province of Quebec.
HOW DO WE PROTECT PERSONAL INFORMATION?
We follow the most rigorous and generally recommended industry standards to protect the information submitted to us, both at the time of transmission and once we have received it. We maintain appropriate physical, technical or administrative safeguards to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, misuse or other unlawful forms of processing of personal information in our possession. We have taken steps to ensure that the only employees who have access to your personal information are those who have a need to know or whose duties reasonably require them to know it.
However, no method of transmission over the Internet, nor any means of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. Nor can we guarantee that such information will not be accessed, obtained, disclosed, modified, or destroyed as a result of a breach of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us at https://gendroncommunication.com/en/contact/.
In the event of a privacy incident involving your personal information, we will notify you as soon as we become aware of the incident. We will take reasonable steps to minimize the risk of harm and to prevent similar incidents in the future.
WHAT RIGHTS DOES AN INDIVIDUAL HAVE WITH REGARD TO THEIR PERSONAL INFORMATION?
Under certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:
A. Access: the right to ask whether we process information and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the individual may thus receive a copy of the personal information we hold and certain other information concerning them;
B. Accuracy: we are required to take reasonable steps to ensure that personal information in our possession is accurate, complete, non-misleading and up to date;
C. Rectification: the right to request rectification of any incomplete or inaccurate personal information held by us;
D. De-indexing: the right to request that we cease disseminating their personal information or de-index any hyperlink attached to their name giving access to information if such dissemination causes them prejudice or contravenes the law or a court order (right to erasure or oblivion);
E. Anonymization: the fact that our organization may, instead of destroying it, anonymize personal information to use it, but only for serious and legitimate purposes (e.g.: keeping information required for possible tax inspection purposes) (It may be simpler to destroy it than to anonymize it);
F. The right to be informed when you are the subject of a decision based exclusively on automated processing;
G. The right to be informed when identification, location or profiling technology is used, and of the means available to activate these functions.
Finally, it is also possible to lodge a complaint with a data protection supervisory authority, more specifically in the country, province or state in which you normally reside (in Quebec, the Commission d’accès à l’information), in which we are located or in which an alleged breach of data protection laws has occurred.
To exercise any of these rights, please contact us at https://gendroncommunication.com/en/contact/.
If you have an account or if you have left comments on our site or our social networks, you can request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request the deletion of your personal data. This does not include data held for administrative, legal or security purposes.
To obtain your data or to ask Gendron Communication to remove your personal information from our database, all requests must be made in writing.
Please contact our Privacy Officer by e-mail at: email@example.com or by mail at the following address:
Att: Lawrence Minkoff
4810, Jean-Talon street W., suite 203,
Montreal, Quebec H4P 2N5
You may ask us to stop sending you marketing communications at any time by following the opt-out steps that appear on all messages sent to you, or by contacting us at any time. If you choose not to receive these marketing messages, we may continue to use your personal information to provide you with the services you have requested. Telephone requests will not be accepted or recorded.
This policy was last updated on September 22, 2023.
When the organization setting the cookie offers an automatic deactivation tool for that cookie or those cookies, we indicate the name of that organization, the category of cookies it sets and a link to its automatic deactivation tool. In all other cases, we indicate the name of the cookies themselves and their source as of the date of this Cookies Policy so that you can easily identify them and disable them if you wish using your browser controls.
After your initial visit to this website, we may change the cookies we use. This Cookies Policy will always tell you who is setting cookies, for what purpose and how to disable them if you check back from time to time.
WHAT TYPES OF COOKIES DO WE USE?
The categories of cookies used by Gendron Communication and its suppliers are listed below.
STRICTLY NECESSARY COOKIES
These cookies are essential to enable you to browse the website and access its features.
Without these cookies, the services you request (such as page navigation) cannot be provided.
We use analytical cookies to analyze how our visitors use our website and to monitor website performance. This enables us to ensure a high-quality experience by personalizing our offering and quickly identifying and correcting any problems. For example, we may use performance cookies to track which pages are most popular, to establish which method of linking between pages is most effective and to determine why certain pages receive error messages. We may also use these cookies to target items or services on the site according to their relevance to you based on your use of the website. We or our suppliers do not link the information collected by these cookies to your personal information.
WEBSITE FUNCTIONALITY COOKIES
Targeting cookies (or advertising cookies) collect information about your browsing habits and are used to better target advertising to you and your interests. They are used by services provided by third parties, such as the Like or Share buttons. The “AddThis” cookies mentioned above are also examples of targeting cookies. Third parties provide these services in exchange for acknowledging that you have visited our website.
When you use LinkedIn, Facebook or other available sharing buttons, you are directed to a page controlled by these companies, which may place cookies (including targeting cookies) and you will be subject to the cookie policies of LinkedIn, Facebook or another relevant website, respectively.
USE OF IP ADDRESSES AND DIGITAL LOGS
We may also use your IP address and browser type to help diagnose problems with our server, to administer our website and to improve our service to you. An IP address is a numeric code that identifies your computer on the Internet. Your IP address may also be used to gather broad demographic information.
We may perform IP address lookups to determine the domain you came from (e.g.: google.com) in order to get a better picture of our users’ demographics. Information from these types of cookies and technologies is not combined with information about you from any other source and will not be used to identify you.
WEB BEACONS IN HTML AND WEBINAR E-MAILS
Our marketing e-mails contain a unique campaign-specific “web beacon” that notifies us if our e-mails are opened and, combined with other technology, verifies clicks on links within the e-mail. We may use this information for a variety of purposes, including to determine which of our e-mails are of most interest to you, and to ask users who do not open our e-mails if they wish to continue receiving them. The pixel will be removed when you delete the e-mail. If you do not want the pixel to be downloaded to your device, you should choose not to click on the links we send you. This information may be linked to your personal identity.
COOKIES POLICY DOES NOT COVER THIRD-PARTY WEBSITES
Please note that this Cookies Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites that may be linked to or from this website.
CHANGES TO COOKIES POLICY
This Cookies Policy was last updated on September 22, 2023.